Return Policy


    Exchanges

    In case your order is defective or damaged or doesn't suit you, we also provide the option of replacing your product for the same/ any other item from our store.

    Our exchange policy is also valid for 3 days from the date of delivery.

    Returns

    Zaisha’s return policy is valid for 3 days from the date of delivery. 

    Shipping

    We will arrange for the return pick up from the originally delivered address only. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are required to return free items as well.

    Refunds

    Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 7 days from the date on which Zaisha receives returned goods. We will send you an email/Whatsapp message to notify you that we have received your returned item.

    If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same. 

    In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 10 working days. 

    Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable. 

    Warranty

    All our products carry a tarnish warranty. In the unlikely event of product color turning black, pls write to us on on support@zaisha.co.in with your order number. Once our internal team has reviewed your case, you might be eligible for a store credit of amount upto the value paid by you.

    Note:

    • For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the package received.
    • In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
    • Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
    • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 50) incurred by you for processing such returns.
    • In case the charges exceed Rs. 50, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 50 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the products to our warehouse and will receive Rs.50 towards shipping charges with their refund.
    • In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.
    • Any single SKU in a combo/ gift box cannot be replaced or returned.
    • Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.
    • Our refund policy covers missing or damaged items. To request a refund, you must provide a clear video showing the package's condition upon arrival and the the issue with the item. claims without video proof may not be accepted. 
    • In case of return 99/- shipping charges will be deducted and rest will be refunded. 
    • For smooth return process. we kindly request you to take a short video while handling over the package to the courier.
    • Gift wrap and gift message are non-returnable. Returns are accepted only if the product is damaged or incorrect.

     

    Guidelines

    Please read this Policy carefully, as it forms a binding agreement between you and Zaisha. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. By placing an order with us or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

    • You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, Privacy Policy, and Cookie Policy, and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.
    • You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.
    • We must not have previously disabled your account for violation of law or any of our policies.